Frequently asked questions

Products marked as in stock are available to purchase directly through our website. Stock levels may change throughout the day, particularly for popular colours and larger trade orders.

For substantial quantities, we recommend contacting us before ordering so that we can confirm availability and expected dispatch dates.

Dispatch times vary depending on the product, quantity and whether any cutting, finishing or custom preparation is required.

Standard in-stock products are normally dispatched within the timeframe shown on the product page. Made-to-order, cut-to-size and bespoke products will have a longer lead time, which will be confirmed before production begins.

Please note that dispatch time refers to when the order leaves our warehouse, not the final delivery date.

Yes. Where production capacity and stock availability allow, we may be able to offer an express service.

Please contact us before placing your order if you are working to a fixed installation or project deadline. Additional charges may apply for urgent production, dedicated transport or timed delivery.

Yes. Each product page will include general installation guidance and the recommended fixing approach.

However, the final fixing method must be appropriate for the surface condition, panel weight, building structure and installation environment. Where there is any uncertainty, we recommend consulting a competent installer before installation.

Many lightweight PET felt wall panels can be installed using a suitable high-grab adhesive, but this depends on the product, surface and installation conditions.

The surface must be clean, dry, stable and suitable for bonding. Painted, dusty, uneven, damp or recently plastered walls may require additional preparation.

Always follow the adhesive manufacturer’s instructions and test a small area before completing the installation.

This depends on the fixing method used.

Panels installed with permanent adhesive may damage paint, wallpaper or the wall surface when removed. Removable hook-and-loop or mechanical fixing systems may be more suitable where future access or repositioning is required.

Check the installation guidance for the selected product before ordering.

Many PET felt panels can be trimmed on site using suitable sharp cutting tools. However, we recommend to avoid cutting on site.

For the cleanest and most accurate finish, we recommend ordering panels in the required dimensions or using professional cutting equipment. Always measure carefully before cutting, as cut or altered products cannot normally be returned.

Yes. Selected products can be ordered cut to size.

Cut-to-size products are made specifically for your order and may have a longer lead time than standard stock sizes. Measurements should be checked carefully before the order is submitted, as customised products are generally non-returnable. You can request cut to size using our bespoke services section.

Yes. You can combine different colours and products within the same order, subject to availability.

For custom colour combinations, patterns or panel layouts, please use our bespoke quotation service.

Most standard products can be purchased in the minimum quantity shown on the product page.

Trade packs, made-to-order products and bespoke items may have different minimum order quantities. These requirements will be clearly stated before purchase or confirmed as part of your quotation.

Yes. Trade, contractor and volume pricing may be available for qualifying orders.

Pricing depends on the product, quantity, colour, stock availability and delivery requirements. For larger projects, request a quotation rather than placing multiple separate online orders.

Trade account options may be available for approved businesses.

Depending on the account type, trade customers may receive access to volume pricing, project quotations, order history and dedicated support. Credit terms, where offered, are subject to approval and separate conditions.

Collection may be available from our warehouse for eligible products and orders.

Please wait until you receive confirmation that your order is ready before travelling. Collection instructions, loading requirements and available collection times will be provided separately.

Yes. Full-size panels can be delivered, although they may require palletised or specialist transport because of their dimensions.

Please ensure that the delivery address has suitable access and that someone is available to receive and safely unload the goods.

Standard delivery is normally made to the nearest accessible kerbside or delivery point.

Drivers may not be able to carry products inside a building, move them to another floor or assist with installation. Any special delivery requirements should be discussed with us before placing the order.

Yes. Someone should be available to inspect and accept the delivery unless an alternative arrangement has been agreed in advance.

Large panels and palletised orders should not be left unattended or exposed to rain, moisture or unsuitable storage conditions.Inspect all packaging and products before signing for the delivery.

If there is visible damage, photograph the packaging and products immediately and record the damage with the courier where possible. Contact us as soon as possible and keep all packaging until the issue has been reviewed.

Report damaged or missing products within the period stated in our delivery and returns policy.

Please provide:

Your order number Photographs of the outer packaging Photographs of the damaged product Details of the affected items and quantities A copy of any delivery note showing that damage was recorded

We will review the information and advise on the appropriate next step.

Standard stock orders may be changed or cancelled before dispatch, subject to the status of the order.

Made-to-order, cut-to-size, printed or bespoke products cannot normally be changed or cancelled once production has begun. Contact us immediately if you need to amend an order.

Customers are responsible for checking dimensions, quantities, colours and product specifications before ordering.

We recommend ordering samples and carefully measuring the installation area before purchase. Products that have been cut, installed or made specifically for your order cannot normally be returned.

No. Acoustic panels are primarily designed to absorb reflected sound and reduce reverberation within a space.

They can help improve speech clarity and overall acoustic comfort, but they do not normally prevent sound from travelling through walls, floors, ceilings, doors or windows. Soundproofing usually requires a different construction-based solution.

Yes. We support contractors, fit-out companies, architects, designers, resellers and other trade customers.

For large orders, send us your panel schedule, quantities, colours, drawings and required delivery date. We can review stock, production, packaging and phased delivery requirements before preparing a quotation.